Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, please contact us at thermadesk8@gmail.com with your order number and reason for return. Once your return request is reviewed, we'll provide you with instructions on how to proceed, including the return address if applicable.

Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at thermadesk8@gmail.com.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right. In these cases, we may offer a replacement, refund, or partial refund depending on the situation.

Exceptions / non-returnable items

Certain types of items cannot be returned, such as custom or personalized products. Please get in touch if you have questions or concerns about your specific item.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we've reviewed your return request, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we've approved your return, please contact us at thermadesk8@gmail.com.