Shipping policy
Shipping Policy
Order Processing
All orders are processed within 1–3 business days after payment has been successfully received. Orders are not processed or shipped on weekends or public holidays.
Shipping Time
We currently ship to addresses within Australia.
Estimated delivery time:
- 7–15 business days
Please note that delivery times are estimates and may vary due to carrier delays, customs processing, weather conditions, or other unforeseen circumstances.
Shipping Costs
Shipping costs are calculated and displayed at checkout. Any available free shipping promotions will be clearly indicated on our website.
Order Tracking
Once your order has been shipped, you will receive a confirmation email containing your tracking number, if available.
Delayed or Lost Shipments
While we work with trusted shipping partners, delivery delays may occasionally occur. If your order has not arrived within the expected delivery timeframe, please contact us at thermadesk8@gmail.com, and we will assist you as quickly as possible.
Incorrect Shipping Information
Please ensure that your shipping address is accurate before placing your order. We are not responsible for delays or failed deliveries caused by incorrect or incomplete shipping information provided by the customer.
Contact Us
If you have any questions regarding shipping, please contact us at:
Email: thermadesk8@gmail.com